DEDICATED VIRTUAL ASSISTANTS
WHY CHOOSE US?
At 2icOnline all of our Virtual Assistants are professionals in their chosen field.
We match the best Virtual Assistant to your business to ensure your tasks are completed accurately and timely – saving you time and money along the way!
We can help you with just about anything and are happy to meet with you (in Gauteng only). We will come through to your office or home for a briefing / de-briefing, training or simply to introduce ourselves and set your mind at ease.
We are also available via Skype / Zoom, telephonically and of course via email.
Commitment to excellence.
No recruitment or Human Resources hassles
We become part of your business and work to a standard as if it were own.
You can train your VA to do anything you need.
You dictate how long you need assistance and can extend or cancel the term of your VA at any time.
Your VA may have suggestions on how to improve your systems so that your and our efficiency is maximised.
WHAT WE DO
Manage your tasks
Tick tasks off your to-do list
Manage your schedule
Arrange conference calls
Sort your expenses / receipts
Transcribe audio & video
Manage your inbox
Book travel and provide you with a comprehensive itinerary
PR & Marketing
Distribute bulk sales / marketing emails to generate leads for you and your business
Create content for Social Media platforms
Generate content for your website / newsletters
Proof-reading and editing
Event and function planning
Develop surveys / polls
Assist with brand partnership and trade exchanges
Source and purchase corporate gifts
Manage your corporate identity
Create and maintain databases
Create best practice documents
Generate and distribute invoices
Advertise vacancies on your behalf
Vet all CV’s and conduct initial interviews
Assist with after-sales service
Tell us what you need help with and we will find an effective way to complete your task remotely.
FREQUENTLY ASKED QUESTIONS
Where will my VA be situated?
Our team of VA’s are located in South Africa serving clients both locally and internationally. Each of our VA’s have a fully equipped remote office where they have access to a PC and reliable internet connection.
How do I communicate with my VA?
We are here to make life easier for you, so we adapt to the tools and platforms that work for you. Our existing clients delegate tasks through platforms such as Skype / Zoom, WhatsApp, email and telephone calls.
Will I have one dedicated VA or multiple VA’s managing my tasks?
The best suited VA will be assigned to take care of your administrative needs. This ensures a long term, effective working relationship is developed and maintained. This way your VA will get to know you and understand your business and your needs so that we can provide the very best service.
Can my VA manage my inbox and calendar?
Yes indeed, your VA is here to organise your life. Simply share and grant admin rights to your VA. Your VA can read, send and delete emails on your behalf, ensuring your inbox is tidy and organised. Your VA will flag important issues for your attention.
Do my hours roll over from one month to the next?
Each of our options are tailored to serve clients with a diverse set of needs and preferences. Although clients can upgrade or downgrade between options from month to month, we do not roll or carry over hours from one month to the next.
How do I track my VA’s hours?
Our team of professional VA’s keep a detailed timesheet for each of our clients so you can see exactly how much time is spent on each task. Your VA will send this timesheet to you at the end of every week so you can track the amount of time used and see how many hours you have remaining.
What happens if my VA is sick or goes on holiday?
Should your VA become sick, we are able to arrange for a VA to stand in for that period. If your VA is planning a holiday, they will inform you in advance and you can decide whether you would like a substitute VA or would like your dedicated VA to make up the time when they return.
How are the hourly packages structured?
We have a 20 hours a month minimum requirement for our VA’s. Please contact us should you require your VA for fewer hours. Your hourly packages can be topped up should you reach your hourly limit before the end of the month.